Terms of Service
Last updated 2026-08-24
DIY Certified Translations is a service of Juke Brands LLC (Dallas, Texas). These Terms govern your use of the service. By placing an order or otherwise using the service, you agree to these Terms and to our Privacy Policy.
Section 12 contains a binding arbitration clause and a class-action waiver. By accepting these Terms you agree to resolve disputes individually through arbitration, not in court, except for the carve-outs listed there. You may opt out within 30 days of first acceptance — see section 12(d).
1. Acceptance and minimum age
You must be at least 18 years old to use the service. By accepting these Terms you represent that you are 18 or older and have the legal capacity to enter this agreement.
2. The service
DIY Certified Translations produces translated documents formatted for USCIS, DMV, university admissions, travel, and similar uses, together with a certification page whose language is designed to comply with 8 CFR § 103.2(b)(3). Translations are produced by our proprietary translation and formatting software, which combines commercial language-processing technology with our own formatting and quality-control systems. The third-party technology providers used in this workflow are listed at /subprocessors.
You (or a bilingual person you designate) sign the certification. The service delivers a Ready-to-Sign package; the person who signs the certification is the certifying party for purposes of the USCIS regulation. No Juke Brands personnel sign your certification.
3. Your order and order links
Access to your order and deliverables is through secure links sent to the email address (and, if you opt in, phone number) you provide at checkout. You are responsible for the security of that inbox — anyone with access to your email can access your order. Notify us at [email protected] if you believe your email has been compromised.
4. Documents you upload
By uploading a document you represent and warrant that:
- You either own the document or have permission from the rights holder to translate it.
- The document is not falsified, forged, or known by you to contain false information.
- The document does not violate any law or infringe any third party's intellectual property, privacy, or other rights.
You are responsible for ensuring the documents you upload are complete, legible, accurate, and the documents you actually intend to have translated. We translate what you submit; we do not independently verify your documents against any external source or original. You retain ownership of your documents; by uploading, you grant Juke Brands LLC a non-exclusive, limited license to process, translate, store, and deliver them back to you for the purpose of providing the service.
5. Pricing and payment
The service is priced flat per page, in U.S. dollars, with your exact total shown before payment. Prices are final once payment is confirmed. We may change prices at any time; changes apply only to orders placed after the change. Charges appear on your statement under a Juke Brands LLC / DCT descriptor.
6. Refunds
Refund eligibility is governed by our Refund Policy. In short: we stand behind the completeness and accuracy of the translation output itself, and the signer you designate is the certifying party — we do not and cannot guarantee acceptance by any reviewing authority.
7. Acceptable use
You agree not to:
- Use the service to translate documents you know to be falsified or fraudulent
- Submit fraudulent or misleading certifications, or use the service to produce documents intended to deceive any government agency, educational institution, employer, or reviewing authority
- Upload content that infringes any third party's intellectual property, trade secrets, or other rights
- Use the service in any way that violates U.S. immigration law or any other applicable law
- Attempt to access orders or data that don't belong to you
- Use automation, scraping, or scripted clients against the service
- Reverse engineer, decompile, or attempt to extract source code from the service
- Interfere with or disrupt the integrity or performance of the service
8. DMCA / copyright takedown
If you believe content processed by the service infringes your copyright, Juke Brands' DMCA takedown procedure is published at /dmca. We maintain a repeat-infringer policy: accounts with multiple substantiated infringement claims will be terminated.
9. SMS and email communications (TCPA)
If you opt in to SMS notifications, you consent to receive transactional text messages at the number you provide. Message and data rates may apply. Message frequency depends on your order activity. Reply STOP to cancel at any time; reply HELP for help. Consent to receive SMS is not a condition of purchase. By providing your email address, you consent to receive transactional emails about your order.
10. Disclaimers
We provide translations and formatting. We are not your lawyer, the translation is not legal advice, and our involvement does not guarantee that USCIS, a DMV, a university, or any other authority will accept your filing. Acceptance depends on factors outside the translation itself. No translation process is error-free. You and your signer are responsible for reviewing the translation before signing and submitting it. To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.
11. Limitation of liability; indemnification
To the maximum extent permitted by law, Juke Brands LLC's total liability to you under any order or arising from your use of the service is limited to the amount you actually paid for that order, and we are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, or business interruption. Some jurisdictions do not allow these limitations; there, they apply to the extent permitted. You agree to indemnify and hold harmless Juke Brands LLC, its operators, and its contractors from claims arising out of content you upload, your breach of these Terms, your violation of any law or third-party right, or your use of the service in violation of these Terms.
12. Binding arbitration and class-action waiver
Read this section carefully — it affects your legal rights.
(a) Mandatory arbitration. You and Juke Brands LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the service will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.
(b) Class-action waiver. You and Juke Brands LLC waive any right to bring or participate in a class, collective, mass, consolidated, or representative proceeding. The arbitrator may not consolidate claims.
(c) Carve-outs. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect intellectual property rights.
(d) 30-day opt-out. You may opt out within 30 days of first accepting these Terms by emailing [email protected] with the subject line "Arbitration Opt-Out" and your order email address.
(e) Severability within arbitration. If any part of this section is found unenforceable, it will be severed and the rest remains in effect — except that if the class-action waiver is found unenforceable, the entire arbitration agreement is void.
13. Governing law and venue
These Terms are governed by the laws of the United States and the State of Texas, without regard to conflict-of-law principles. For matters not subject to arbitration under section 12, you and Juke Brands LLC agree to the exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.
14. General
You can stop using the service at any time; we may suspend or terminate service for breach of these Terms or unlawful use. Neither party is liable for failures caused by events beyond reasonable control (including outages of the technology providers and cloud platforms we rely on). These Terms, the Privacy Policy, and the Refund Policy are the entire agreement. If any provision is held invalid, it will be modified to the minimum extent necessary or severed, and the rest remains in effect. You consent to receive communications electronically, and your electronic acceptance (checking a consent box, proceeding with checkout) constitutes a valid electronic signature under E-SIGN and UETA. You represent you are not subject to U.S. embargoes or on any U.S. restricted-party list, and you will not use the service in violation of export-control or sanctions laws. We may update these Terms; material changes will be posted here with a new "Last updated" date.
15. Contact
Legal, privacy, and security matters (Juke Brands LLC) and customer support: [email protected] — note the topic in your subject line.